20m 48s

Disruptive Seasons 2023 - Andy Stevens - Boxfusion

In this thought-provoking video, Andy Stevens delves into the hot topic of generative AI and its role in customer service. While AI technology has made significant strides, Andy argues that it may not be ready to completely take over customer service roles just yet. He explores the limitations & challenges that still exist, providing a balanced perspective on the capabilities and gaps of generative AI in meeting customer needs. A must-watch for anyone interested in the intersection of technology and customer experience.